Account Analyst Intern- Spring 2025

Requisition 37790: 

A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a  completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique  background, relevant experiences, and passions. We look forward to learning about you.

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Primary Purpose

Account Analyst Interns work in our Revenue Accounting Operations group in Atlanta, GA and are responsible for the management of our accounts receivable. They serve as one of our customers’ main contacts and are an integral part of the Norfolk Southern business team. Interns are responsible for managing accounts receivables for customer accounts with combined receivables ranging from $10-$20M. They communicate with customer’s regularly for receivables management and revenue protection efforts and must demonstrate strong analytical thinking and problem-solving skills to resolve issues. Position responsibilities include but are not limited to:

• Verify the accuracy of Norfolk Southern invoicing for revenue earned from rail operations.
• Build relationships through exceptional customer service.
• Identify process improvements for billing and collections issues. Collaborate with other departments to test and implement enhancements.
• Utilize analytical tools to identify trends related to traffic, customers, invoices, and payments.
• Interact with internal departments (such as Transportation and Marketing), as well as other railroads to research and resolve disputes.
• Provide comprehensive updates to management team and related stakeholders regarding customers’ accounts.
• Actively participate in own professional development as guided by management team.

Qualifications & Skills

Education

• Pursuing a Bachelor’s or Master’s Degree
• Preferred Degree Paths: Accounting, Economics, Finance, Marketing, Management, and other majors in a similar field of study will be considered

Technical Skills

• In depth knowledge and experience with Microsoft Office software

Soft Skills

• Self-starter committed to learn the intricacies of railroad operations
• Critical thinker and problem solver
• Strong communications skills, both verbal and written
• Exceptional customer service skills
• Ability to manage time, plan and prioritize work demands effectively
• Positive and professional attitude 

The internship requires candidates be available to work full-time during regular business hours. Therefore, we are only accepting candidates enrolled in classes that do not interfere with a typical business day schedule.

To help better understand some of what you'll experience, watch and learn more about our full-time Account Analyst role > http://bit.ly/NS_RA_CS

Work Conditions

Environment:     Hybrid (Two days in Office; three days remote)

Duration:           12 weeks (Jan-April)

Travel Required: 0-2 Days per Month

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.