Asst. Labor Relations Officer & Coordinator

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Date: Jun 16, 2025

Location: Atlanta, GA, US, 30308

Company: Norfolk Southern Corp.

Requisition 38408: B3 Asst. Labor Relations Officer & Coordinator 

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Note for Safety-Sensitive Positions: Any safety-sensitive position with Norfolk Southern will require the following pre-employment screenings:

  • FRA Drug and Alcohol Screen
  • Medical Screening
  • Background Check

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Primary Purpose:

Commensurate on skillset and experience, this position will be filled as either an Asst Labor Relations Officer & Coordinator, or a Labor Relations Management Trainee

 

Enable and promote data-based decision making by managing and optimizing administrative support services and processes throughout the department while also handling the appeals of claims and grievances and the defense of management’s position in disputes involving interpretation and application of collective bargaining agreements for craft(s) that fall under the jurisdiction of the position.

Principal Duties

  • Prepares arbitration briefs and acts as oral advocate for management position in arbitration cases.
  • Provides guidance and counsel regarding applicable agreements to front line supervision.
  • Interacts with General Chairmen and handles claim conferences.
  • Identifies, justifies, and develops enhancements to or replacements for systems to increase asset utilization, productivity and system performance (including reducing human errors and costs).
  • Assembles and analyzes fairly complex information or data (including the research of past practices, agreement interpretations and arbitral precedence) and describes results in written reports.
  • Assists in conducting research on the prior and potential impacts of labor agreements and National Railroad Adjustment Board decisions as well as with research related to past practices, agreement interpretations, and arbitral precedence.
  • Manages budget preparation process and budget control.
  • Interacts with external sources and Norfolk Southern leadership and staff on behalf of VP, with the strictest confident, professionalism, and respect. 
  • Analyzes incoming claims for trends and patterns related to territories or operational changes.
  • Assists in administration of department policies and procedures.  Implement and interprets personnel policy with respect the coordination of employment processing procedures with the Human Resources Department.
  • Approves expenditures such as personal travel expenses, purchase orders, and others on behalf of VP and coordinates the processing of personnel actions, including handling of confidential information (e.g. personnel action) consistent with policy and procedures.
  • Works with departmental groups to ensure data integrity and manages the proper administration of the Claims and Discipline Management System.
  • Manages technical support for department and maintains a high-level understanding of multiple systems including building professional relationships with business partners associated with systems.
  • Serve as a SPOC for the Department.
  • All other duties as assigned by VP.
     

Job Related Experience

  • Minimum Level: 1-2 years 
  • Preferred Level: 3-5 years 

 

Education

  • Bachelor's degree is preferred. 

 

Skills Required 

  • 1+ years of related experience. 

  
 

Skills & Abilities Preferred: 

  • Project Management 
  • Communication Skills 
  • Analytical Thinking 
  • Analyzing Problems 
  • Decision Making 
  • Identifying and Considering Alternatives 

 

Career Path 

  • Assistant Labor Relations Officer 
  • Labor Relations Officer 

 

Work Conditions
Environment: Hybrid on-site and remote work per week.
Shift Work: No
On-Call: No 
Weekend Work: No
Travel Required: 3-5 days per month. 
 

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

 

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

 

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.

 


Nearest Major Market: Atlanta