B3 Supervisor Revenue Waybill

Requisition 39862: B3 Supervisor Revenue Waybill 

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Primary Purpose:
Responsible for activities related to the creation of waybills for transportation and revenue purposes based on customer shipment requests.

Principal Duties:

• Assists management in developing strategy, structure, and culture for the Revenue Waybilling (RW) team

• Supervises the staff responsible for the timely and accurate handling of waybill creation and update activity

• Responsible for ensuring the timely resolution of customer and internally generated cases, including the facilitation of improvement strategies for situational and enterprise opportunities

• Provide training and support to customer and internal stakeholders for internal systems for billing

• Manage and facilitate the timely completion of Revenue Waybilling priority items; identify and vet root cause of queue items for proper resolution

• Analyze Revenue Waybilling call flows to help direct resources as necessary

• Analyze waybilling activity to identify process improvement opportunities

• Collaborate with the management team to engage the IT partners on projects to support existing systems, improve processes, and further reduce manual inputs

• Communicate process improvement and status updates to stakeholders

• Responsible for the continuous development of staff and addressing personnel concerns as they arise                

Education:
   Preferred Level:  Bachelor's Degree (BS)

Qualifications and Skills:

• Personnel Development
• Analytical
• Strong interpersonal and customer service skills
• Time management and prioritization
• Intermediate knowledge of Microsoft Office

Job Related Experience:

• Minimum Level: 2 years of customer service experience
• Required: Experience with invoicing or billing

Work Conditions

Environment: Hybrid on-site (3) days and remote (2) days per week.

Shift Work: Yes

On-Call: Yes

Weekend Work: Yes

Travel Required: 0 - 2 Days per Month,

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.