B4 Auto Parts Sales Manager

Requisition 39043: B4 Auto Parts Sales Manager 

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Note for Safety-Sensitive Positions: Any safety-sensitive position with Norfolk Southern will require the following pre-employment screenings:

• FRA Drug and Alcohol Screen
• Medical Screening
• Background Check

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Position Overview:

We are seeking a dedicated and proactive Auto Parts Development Manager to oversee and enhance our relationships with auto customers with rail opportunity. This role involves managing of auto parts related opportunities on the NS network, ensuring customer satisfaction, integrating rail into the supply chain, and optimizing the rail service product to promote truck to rail conversions. The ideal candidate will have strong experience in customer service, a deep understanding of the railroad industry, and expertise in intermodal, automotive, and specifically the auto parts supply chain.

Auto Parts Account Responsibility:

• Internationally-based OEMs
• Tier 1 & 2 Auto Parts suppliers

Key Responsibilities:

1. Sales & Business Development:
   • Identify opportunities to expand business with existing customers through cross-selling of the Triple Crown suite of products (domestic 53’ service), expanding beyond current scope and integrating with the international intermodal portfolio of services as well as traditional carload.
   • Monitor competitor activities and industry trends to provide insights on pricing, product offerings, and customer service improvements.
   • Work with the NS sales & marketing team to develop comprehensive proposals, pricing strategies, and potentially special sign-on offers tailored to OEMs
2. Customer Relationship Management:
   • Develop and maintain strong, long-term relationships freight operators, parts suppliers, transload facilities, and OEMs.
   • Act as the primary point of contact for customer inquiries, complaints, and product requirements.
   • Identify customer needs and propose customized solutions to ensure their satisfaction with auto parts rail service
   • Regularly communicate with clients to ensure they are receiving the best service and products for their operations.
3. Product Management & Supply Chain Coordination:
   • Coordinate with tiered suppliers and aftermarket parts for supply chain needs
   • Collaborate with suppliers and logistics teams to ensure seamless fulfillment of expected service and asset utilization.
4. Reporting & Analytics:
   • Prepare regular reports on customer satisfaction, sales performance, inventory levels, and market trends.
   • Analyze customer feedback to recommend improvements in service, product offerings, and operational processes.

Qualifications:

Experience:

5. • Previous experience with auto parts supplier strongly preferred (Tier 1, 2, etc...)
   • Minimum of 3-5 years of experience in customer service, account management, or sales within the automotive or railroad industries.
   • Strong understanding of auto parts, railroad equipment, and product offerings.

Skills:

6. • Excellent communication, negotiation, and problem-solving skills.
   • Ability to work effectively under pressure and manage multiple customer accounts simultaneously.
   • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.