Management Trainee - Technology Operations Analyst

Requisition 39287: Management Trainee - Technology Operations Analyst 

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The Management Trainee – Technology Operations Analyst role will serve as a strategic liaison between Enterprise Resources, IT, and suppliers—driving adoption, process improvements, and system enhancements across SAP S4 and Ariba modules.

Key Responsibilities:

• Lead the business-side ownership of SAP Ariba and Fieldglass platforms, including Sourcing, Contracts, SLP, Buying & Invoicing, Contingent Workforce, and Services Procurement modules.
• Serve as a subject matter expert (SME) for procurement processes and SAP integrations, translating business needs into scalable system solutions across Ariba, Fieldglass, and S/4HANA.
• Support sourcing events and contract lifecycle management, ensuring compliance, timely execution, and alignment with organizational procurement strategies.
• Collaborate with IT and vendors to manage platform enhancements, testing, and deployment of new features, including Fiori-based UX improvements.
• Develop and deliver training programs and documentation for internal users and suppliers to drive adoption and ensure consistent use of procurement tools.
• Monitor and optimize procurement workflows, approvals, and data integrity, ensuring alignment with policy and operational efficiency.
• Maintain master data, templates, supplier records, and user roles across Ariba and Fieldglass, ensuring accuracy and governance.
• Track and report key performance indicators (KPIs) such as procurement cycle times, supplier performance, and system utilization to inform continuous improvement.
• Lead cross-functional process improvement initiatives, leveraging platform capabilities to streamline operations and enhance supplier collaboration.
• Stay current on SAP best practices and emerging technologies, assessing their applicability to the business and contributing to the long-term roadmap and product vision.

Qualifications:

• Bachelor’s degree in Supply Chain Management, Business Administration, Information Systems, or a related field.
• 3-5 years of hands-on experience with SAP S/4 and Ariba including functional configuration and business-side support.
• Strong understanding of procurement processes, sourcing strategies, contract lifecycle management, and supplier enablement.
• Experience with SAP S/4HANA and integration of Ariba/Fieldglass with core ERP modules.
• Proven ability to translate business requirements into system solutions and drive platform adoption across diverse stakeholder groups.
• Excellent communication, training, and stakeholder engagement skills.
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools for procurement analytics and KPI tracking.
• Ability to manage multiple priorities in a fast-paced, cross-functional environment.

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.