Manager Digital Experience

Primary Purpose:

Identifies and implements technologies and digital tools to enhance and support the employee experience.

Principal Duties:

•            Serves as frontline project lead for implementation of key employee-experience technology projects.

•            Monitors and coordinates the interfacing of different employee-experience technology projects to ensure consistency with the overarching digital experience strategy.

•            Identifies opportunities to optimize existing technology platforms through collaboration with HR business owners and other stakeholders.

•            Evaluates and implements semi-annual SuccessFactors service packs.

•            Develops and oversees organizational change management for new technology implementation.

Job Related Experience:

Minimum Level: 3 years

Preferred Level: 4-7 years

Education:

Preferred Level: Bachelor’s Degree

Preferred Majors:

• Business – Business Administration and Management
• Business – Human Resource Development
• Business – Personnel Management

Licenses/Certifications:

Required: None listed

Preferred: SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP); Certified Employee Benefits Specialist (CEBS)

Technical Skills:

• -SAP
• -SpinifexIT
• -SharePoint
• -Microsoft Office Suite
• -Concur

Skills and Abilities:

• -Accountability
• -Discretion
• -Business Acumen
• -Collaboration/Teamwork
• -Communication
• -Conflict Resolution
• -Critical Evaluation
• -Customer Service
• -Decision Making
• -Management
• -Planning and Organizing
• -People Development

Predecessor Jobs:

• -Employee Experience Specialist
• -Benefits Administrator

Future Jobs:

• -Manager Employee Engagement
• -Director Engagement and Development

Company Overview

Norfolk Southern Corporation (NYSE: NSC) is a Fortune 300 organization and one of the nation’s premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers. Norfolk Southern is a major transporter of industrial products, including chemicals, agriculture, and metals and construction materials. In addition, the railroad operates the most extensive intermodal network in the East and is a principal carrier of coal, automobiles, and automotive parts.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.