Manager Learning & Development

Primary Purpose:

Responsible for developing and implementing an enterprise learning strategy that supports the company's cultural transformation and drives business objectives.

Principal Duties:

• Partners with internal stakeholders to identify skills and competencies needed to achieve business goals and articulates actionable strategies to develop them.
• Develops and oversees the delivery of learning solutions that build individual and organizational capability and drive engagement to enable a talent-rich and high-performance organization.
• Researches and applies learning-theory models, benchmarks best practices and trends, and maintains knowledge of cutting-edge design approaches to deliver sustainable learning solutions that drive impact.
• Leads efforts to assess and improve the effectiveness of managers and individual contributors.
• Develops and oversees the execution of programs to capture, measure, and track employee performance.
• Leads early talent programs and ensures alignment to business priorities.
• Oversees the effective delivery of all learning and development programs and ensures training content is always up-to-date and relevant.
• Uses data-driven tools to measure the effectiveness of programs and make adjustments as needed.
• Creates overarching annual calendar to promote all learning offerings.
• Responsible for the branding, marketing, and communication plan for all learning offerings.
• Leverages the Learning Management System and other learning platforms as a vehicle to provide targeted learning paths based on identified need.
• Fosters relationships and develops a team of L&D professionals.

Job Related Experience:

Minimum Level: 5-7 years

Preferred Level: 7-10 years

Education:

Preferred Level:  Bachelor's Degree (Any)

Preferred Majors:

• Business - Organizational Behavior
• Business - Human Resource Development
• Education - Adult and Continuing Education
• Psychology - Industrial and Organizational Psychology

Licenses / Certifications:

Required: None listed

Preferred: SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP)

Technical Skills:

• SAP/SuccessFactors
• SpinifexIT
• SharePoint
• Microsoft Office Suite (Including: Excel & Access)

Skills and Abilities:

• Strategic, Goal-Oriented Planning
• Exceptional Written and Verbal Communication
• Analytical Creativity
• Collaborative and Inclusive Leadership
• Project Management
• Low-Effort Customer Service

Career Path:

Predecessor Jobs:

• Learning & Development Specialist
• Employee Experience Specialist
• Assistant Manager Learning & Development

Future Jobs:

Director Experience and Engagement

Section Title: Work Conditions

Environment: Office

Shift Work: No

On-Call: No

Weekend Work: Yes

Travel Required: Up to 5 Days per Month

Company Overview

Norfolk Southern Corporation (NYSE: NSC) is a Fortune 300 organization and one of the nation’s premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers. Norfolk Southern is a major transporter of industrial products, including chemicals, agriculture, and metals and construction materials. In addition, the railroad operates the most extensive intermodal network in the East and is a principal carrier of coal, automobiles, and automotive parts.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.