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Operations Analyst

Date: Jan 17, 2023

Location: Atlanta, GA, US, 30308

Company: Norfolk Southern Corp.



Job Description

Norfolk Southern Corporation is seeking resumes for an ITO Operations Center Analyst who will provide second level support in a number of areas including Linux, AIX, Database, Mainframe, SAN, OES, and Wintel. This position is for a fixed first shift (Sunday through Thursday) in our 24x7 operation center.


Education:  4-yr College Degree preferably in IT Technical/Professional 


Skills Required:
•    Schedule flexibility is required in a 7x24x365 operation.  Although this position will be 1st shift, Tuesday through Saturday, candidates should be aware that they may be asked to occasionally cover other shifts or other days of the week or weekend
•    Understanding of SOX controls and auditing
•    Ability to analyze, interpret and simplify technical information, and clearly communicate this information to target audiences
•    Ability to work independently with little supervision and as well as working with a team 
•    Strong verbal and written communication skills and interpersonal skills
•    Strong teamwork and customer support focus
•    Strong telephone skills
•    Ability to triage problems, document, troubleshoot, resolve and/or dispatch problems as needed
•    Able to handle stressful situations and maintain composure under pressure


Skills Preferred:
•    Experience using Word, Excel, Visio, Outlook and other Microsoft Office Suite products
•    Experience with administration of Linux, AIX, Mainframe, SAN, Web Services, and/or Wintel environments
•    Experience in the railroad or transportation industry
•    Software product administration experience

Experience Preferred:

•    2-4 years of administration/operations in Linux, AIX, Mainframe, SAN, Web Services and/or Wintel in a corporate environment
•    2+ years of Red Hat/Solaris


•    Familiarity with navigating Mainframe Applications, NVAS
•    To support Mainframe CICS and MQ operations which include but no limited to:
•    Monitoring critical tasks
•    Setting MQ triggers
•    Managing job requests and scheduling
•    Managing administrative tasks for the Linux, AIX, Mainframe, SAN, Web Services and Wintel areas
•    Standard trouble shooting procedures for hardware and software problems
•    Utilize an Interaction/Incident management tool to open tickets on all calls, track open tickets, escalate end-user problems, and follow through to ensure resolution and closure
•    Central point of contact for all infrastructure areas including Linux, AIX, Mainframe, SAN, Web Services and Wintel environments
•    Interact with various internal support groups to create troubleshooting/administration/escalation/dispatch documentation
•    Provide customers with basic analysis, diagnostics, and resolution, taking corrective action in order to achieve maximum customer productivity
•    Able to troubleshoot and resolve complex problems reported to the Operations Center
•    Analyze impact of problems and escalate appropriately
•    Interface with internal and external support specialists regarding problem determination and resolution

The successful candidate will become a member of the ITO Operations Center group within Norfolk Southern’s Information Technology department. The candidate’s primary responsibility will be Level 2 support for the Mainframe, Linux, AIX, Database, SAN, Web Services and Wintel environments. 

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.

Effective December 8, 2021, NS has paused its implementation of the COVID-19 vaccine mandate given the dynamic legal proceedings.  The ultimate outcome of the federal contractor vaccine mandate is yet to be determined. It is still possible that the mandate, as it applies to NS, could be upheld in court in the near future. If the mandate is upheld, NS employees will be required to be vaccinated or have an approved medical or religious accommodation.

Nearest Major Market: Atlanta