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Customer Operations Analyst Management Trainee - Atlanta, GA - 2021

Date: Apr 21, 2021

Location: Atlanta, GA, US, 30309

Company: Norfolk Southern Corp.

A Day in the Life of an Operations Analyst

Interesting in learning more about the Operations Analyst Position? Please watch this 2-minute video for more information http://bit.ly/NS_Cust_Ops 

Norfolk Southern Customer Operations is the intersection between our 7,000 customers and the services of Norfolk Southern.  This team is responsible for managing supply chains, handling service issues, analyzing data, creating solutions for our customers, and creating an excellent customer experience.  

Strong analytical skills and great communication are key to this position.  

Working with all aspects of a customer’s journey, this team supports our transportation organization 24 x 7, marketing and sales, accounting and any other area that touches our customer.  Customer Operations is made up of several different areas. Our analysts will get exposure to each area and work with the company to determine where skills and interests align.  The Customer Operations Analyst position provides an attractive opportunity for you to advance your career throughout Norfolk Southern while developing your leadership and management skills. 

Roles & Duties of this position can include:

•             Coordinate and analyze data and operational events to ensure proper movement and reporting and notification and remediation of exceptions

•             Planning of assets and resources to support the business

•             Building relationships with customers and operations to ensure excellent service

•             Identification of process improvements or standardization for efficient operations

•             Leading a team of customer service representatives

Education / Experience

What makes a successful Operations Service Analyst?


•             Strong verbal and written communication skills

•             Collaborative business approach

•             Excellent analytical skills

•             Initiative and creativity in developing solutions to complex business problems


Bachelor’s/Master’s Degree

  • Preferred Degree Paths: Supply Chain Logistics, Business, Liberal Arts, and majors in a similar field of study will be considered
  • Minimum Level:  Less than 1 year; Preferred Level:  1-2 years



Work Conditions

Environment: Outdoor/Field

Shift Work: Yes

On-Call: Yes

Weekend Work: Yes

Travel Required: OVER 10 Days per Month

New Headquarters – Atlanta, GA


Norfolk Southern is in the process of constructing a vibrant & modern corporate HQ in Midtown Atlanta, GA. Our HQ is scheduled for completion in the summer of 2021. To check out a sneak peek, we’ve linked a playlist below.




Company Overview


Norfolk Southern Corporation (NYSE: NSC) is a Fortune 300 organization and one of the nation’s premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers.


We are a team of more than 20,000 employees working together to maintain our reputation as "The Thoroughbred of Transportation." As an industry leader, Norfolk Southern offers a competitive salary and an excellent benefits package.


At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.


Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation and, gender identity. Together, we power progress. More information can be found at NS-EEO


Don’t just work here, Thrive here.


Nearest Major Market: Atlanta