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Operations Support Analyst - 2nd Shift

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Date: Jun 27, 2019

Location:

Company: Norfolk Southern Corp.

Requisition 12033: Operations Support Analyst - 2nd Shift 

 

Job Description

Norfolk Southern Corporation is seeking resumes for the ITO Operations Center which is responsible for managing and administration in a number of areas including the Linux, AIX, Database, Mainframe, SAN, OES, and Wintel environments within the IT Operations department at Norfolk Southern.  This position is for 2nd shift (2:00PM – 10:00 PM), Tuesday through Saturday, and will provide second level IT support within a 24x7 operation center.


Education:  4-yr College Degree preferably in IT Technical/Professional

 

Skills Required:
• Understanding of SOX controls and auditing
• Ability to analyze, interpret and simplify technical information, and clearly communicate this information to target audiences
• Ability to triage problems, document, troubleshoot, resolve and/or dispatch problems as needed


Skills Preferred:
• Experience using Word, Excel, Visio, Outlook and other Microsoft Office Suite products
• Experience with administration of Linux, AIX, Mainframe, SAN, Web Services, and/or Wintel environments
• Experience in the railroad or transportation industry
• Software product administration experience


Experience preferred:
• 2-4 years of administration/operations in Linux, AIX, Mainframe, SAN, Web Services and/or Wintel in a corporate environment
• 2+ years of Red Hat/Solaris


Responsibilities:
• Familiarity with navigating Mainframe Applications, NVAS
• To support Mainframe CICS and MQ operations which include but no limited to:
• Monitoring critical tasks
• Setting MQ triggers
• Managing job requests and scheduling
• Managing administrative tasks for the Linux, AIX, Mainframe, SAN, Web Services and Wintel areas
• Standard trouble shooting procedures for hardware and software problems
• Utilize an Interaction/Incident management tool to open tickets on all calls, track open tickets, escalate end-user problems, and follow through to ensure resolution and closure
• Central point of contact for all infrastructure areas including Linux, AIX, Mainframe, SAN, Web Services and Wintel environments
• Interact with various internal support groups to create troubleshooting/administration/escalation/dispatch documentation
• Provide customers with basic analysis, diagnostics and resolution, taking corrective action in order to achieve maximum customer productivity
• Able to troubleshoot and resolve complex problems reported to the Operations Center
• Analyze impact of problems and escalate appropriately
• Interface with internal and external support specialists regarding problem determination and resolution

Work Conditions

Environment: Office

Shift Work: No

On-Call: Yes

Weekend Work: Yes

Travel Required: 0 - 2 Days per Month,

Company Overview

Norfolk Southern Corporation (NYSE: NSC) is one of the nation’s premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers. Norfolk Southern is a major transporter of industrial products, including chemicals, agriculture, and metals and construction materials. In addition, the railroad operates the most extensive intermodal network in the East and is a principal carrier of coal, automobiles, and automotive parts.

Norfolk Southern is an equal opportunity employer including veterans and disabled.


Nearest Major Market: Atlanta