Product Owner - Salesforce
Date: Jul 9, 2021
Location: Atlanta, GA, US, 30309
Company: Norfolk Southern Corp.
Requisition 25508: B3 Product Owner
#LI-JR1
Job Description
Primary Purpose:
As a Salesforce product owner you will be a key member of an Agile Product Management team. Product Owners are responsible for writing and refining user stories as well as maintaining a prioritized backlog for the sprint team. The PO drives and facilitates user story refinement and prioritization sessions ensuring the backlog contains 2-3 sprints of ‘ready work’ for development. The role must remain highly available to the development teams during each sprint in order to answer questions and provide clarity to user stories.
The Product Owner is also crucial in development validation and quality control. The role will write test scripts, complete product testing for the current sprint, and coordinate business owner testing for releases. The PO will accept user stories as done, ensuring the acceptance criteria has been met. After sprint completion, the Product Owner plays a key role in conducting the sprint retrospective with the team. While this position is focused on Service, at Norfolk Southern we have also implemented Sales and Tableau CRM and a knowledge of these areas would be beneficial. The Product Owner works closely with the Sr Product Owner to ensure complete sprint demos are provided. The role supports the Sr Product Owner in their review of change impact.
Principle Duties:
Draft user stories with acceptance criteria for the next 2-3 prioritized sprints or features
Validate user stories with Sr. Product Owner ahead of sprint planning
Refine user stories in the backlog based on Sr. Product Owner guidance and business needs
Facilitation of meetings with business owners to validate user stories
Facilitation of sprint read-out to business owners at the start of each sprint to share outcome of Sprint Planning
Escalate impediments to Sr. Product Owner
Develop Reports and Dashboards
Coordinate business owner testing for release
Write test scripts based on acceptance criteria for business owner testing
Complete product testing for current sprint
Responsible for effective sprint stand ups
Facilitate sprint retrospective with scrum team
Perform basic Salesforce Admin tasks
Assist with user issues with the platform
Job Related Experience:
Minimum Level: Less than 1 year
Preferred Level: 1-3 year
Education:
Preferred Level: Bachelor’s degree in business management, data analysis, or related; or, Certified Salesforce Admin credential and Mountaineer+ rating on Trailhead.
Technical Skills:
• A fundamental understanding of the Salesforce Platform
• Strong business analytical skills with the capability of identifying, analyzing, synthesizing product use data.
• Ability to effectively and efficiently connect with leadership, technical and non-technical audiences while employing a high degree of collaboration and influence.
Skills and Abilities:
- Communication, Critical Thinking, Prioritization, Collaboration, Analytical, Candor, Informed Risk-Taking and Creativity
Company Overview
Norfolk Southern Corporation (NYSE: NSC) is a Fortune 300 organization and one of the nation’s premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers. Norfolk Southern is a major transporter of industrial products, including chemicals, agriculture, and metals and construction materials. In addition, the railroad operates the most extensive intermodal network in the East and is a principal carrier of coal, automobiles, and automotive parts.
At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.
Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.
Nearest Major Market: Atlanta