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B3 - Product Owner - eCommerce - Atlanta, GA

Date: Apr 6, 2021

Location: Atlanta, GA, US, 30309

Company: Norfolk Southern Corp.

Posting Start Date: 01 April, 2021

Posting End Date: 11 April, 2021


Product Owner

We are looking for a Product Owner to support and drive delivery for our e-Commerce/Business Portal! The role will focus on solutions to improve the customer experience for Norfolk Southern’s customers, with heavy emphasis on self-service solutions.

Our Product Owners (PO) are key members of an Agile Product Management team. The Product Owner is responsible for writing and refining user stories as well as maintaining a prioritized backlog for the sprint team. The PO drives and facilitates user story refinement and prioritization sessions ensuring the backlog contains 2-3 sprints of ‘ready work’ for development. The role must remain highly available to the development teams during each sprint in order to answer questions and provide clarity to user stories.  

The Product Owner is also crucial in development validation and quality control. The role will write test scripts, complete product testing for the current sprint, and coordinate business owner testing for releases.  The PO will accept user stories as done, ensuring the acceptance criteria has been met.  After sprint completion, the Product Owner plays a key role in conducting the sprint retrospective with the team.

The Product Owner collaborates to ensure complete sprint demos are provided. The role supports the review of change impact. 

Principle Duties:

  • Collects business needs from the business owners
  • Develops understanding and expertise of business area domain knowledge, objectives, and goals in order to facilitate solution requirements from business owners
  • Drafts user stories with acceptance criteria for the next 2-3 prioritized sprints or features
  • Validates user stories with Sr. Product Owner ahead of sprint planning
  • Refines user stories in the backlog based on Sr. Product Owner guidance and business needs
  • Facilitates meetings with business owners to validate user stories
  • Facilitates sprint read-out to business owners at the start of each sprint to share outcome of Sprint Planning
  • Escalates impediments to Sr. Product Owner
  • Coordinates business owner testing for release
  • Writes test scripts based on acceptance criteria for business owner testing
  • Completes product testing for current sprint
  • Responsible for effective sprint stand ups
  • Facilitates sprint retrospective with scrum team


Job Related Experience:

Minimum Level: 1 year

Preferred Level: 2-3 years



Preferred: Bachelor’s degree in business management, computer science or related field; Agile Product Management/Owner Certification

Technical Skills:

  • Strong business analytics skills with the capability of identifying, analyzing, synthesizing product use data
  • Ability to effectively and efficiently connect with leadership, technical and non-technical audiences while employing a high degree of collaboration and influence

Skills and Abilities:

  • Oral & Written Communication
  • Critical Thinking
  • Prioritization
  • Collaboration
  • Analytical Thinking
  • Informed Risk-Taking
  • Creativity



Job Description

Work Conditions

New Headquarters – Atlanta, GA


Norfolk Southern is in the process of constructing a vibrant & modern corporate HQ in Midtown Atlanta, GA. Our HQ is scheduled for completion in the summer of 2021. To check out a sneak peek, we’ve linked a playlist below.




Company Overview


Norfolk Southern Corporation (NYSE: NSC) is a Fortune 300 organization and one of the nation’s premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers.


We are a team of more than 20,000 employees working together to maintain our reputation as "The Thoroughbred of Transportation." As an industry leader, Norfolk Southern offers a competitive salary and an excellent benefits package.


At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.


Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation and, gender identity. Together, we power progress. More information can be found at NS-EEO


Don’t just work here, Thrive here.

Nearest Major Market: Atlanta