Senior Manager Operations Research

Date: Jul 16, 2024

Location: Atlanta, GA, US, 30308

Company: Norfolk Southern Corp.

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.


Job Description


Norfolk Southern is a unique experience, where heritage, stability, and innovation live together. We are one of the largest railroad operators in the country and that provides premium shipping service and reliable logistics solutions for customers in 22 states including the District of Columbia.  In combination with business partnerships and connections with other carriers, NS ships every product imaginable to and from any destination, linking communities and customers to the marketplaces of the world.

The Senior Manager of Operations Research will be responsible for the strategic direction and recommendations for the use of analytical models and decision support systems. Manage design, development and implementation of optimization models and algorithms to improve operational efficiency, resource allocation, and decision-making process. 


  • Manages projects and provides direct leadership in design and development of operations research models and decision support systems.
  • Supervises direct reports, including fulltime employees, contractors, and interns. 
  • Utilizes operations research techniques and computer science skills in delivering decision support tools and systems. 
  • Collaborates with business partners to identify opportunities for improvements by using decision tools to develop project proposals and managing projects through to completion. 
  • Provides ongoing coaching, mentorship, and guidance to a team of operations research analysis, creating a team culture of innovation, collaboration and continuous learning.
  • Builds and maintains relationships with senior leadership and key IT stakeholders and acts as a trusted advisor.
  • Reviews and evaluates opportunities to improve best practices to achieve higher maturity.
  • Recruits talent and acts on opportunities for team training and skills development.
  • Provides supervision, mentoring, technical leadership, and assistance to managers, and staff members. 
  • Ensures work efforts are compliant with approved corporate policies, departmental standards, and procedures.
  • Coordinates and manages initiatives that involve cross-functional teams including IT, Business partners, and vendors. 
  • Prepares and shares regular project status with senior management staff.
  • Applies understanding of industry best practices, optimization, methodologies, and emerging technologies in operations research. 


Bachelors Degree in one of the following or related field of study: 

  • Computer and Information Sciences 
  • Industrial Engineering 
  • Operations Research
  • Systems Engineering
  • Electric Engineering 
  • Mathematical Sciences 
  • Applied Mathematics

Skills Required:

  • 3-5 years in a managerial or leadership position 
  • 5 years experience in operations research, optimization modeling and applying direct techniques such as LP, NLP & ADP 
  • Experience with solvers like CPLEX or Gurobi
  • Discrete event simulation tools such as ARENA or AnyLogic for modeling and analysis
  • Strong programming skills/knowledge in Python, R, C++, Java, and SQL for data manipulation, analysis, and implementation
  • Knowledge of SDLC processes and relational databases for data storage and retrieval

Education & Skills Preferred: 

  • Ph. D in Operations Research, Information Technology, Industrial Engineering, Mathematics, or related field
  • 6-10 years experience as an Operations Research Manager  


Work Conditions
Environment: Office Remote, ideal candidate must be based or relocated within 60 miles Atlanta.
Shift Work: No
On-Call: Yes
Weekend Work: No

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.

Effective December 8, 2021, NS has paused its implementation of the COVID-19 vaccine mandate given the dynamic legal proceedings.  The ultimate outcome of the federal contractor vaccine mandate is yet to be determined. It is still possible that the mandate, as it applies to NS, could be upheld in court in the near future. If the mandate is upheld, NS employees will be required to be vaccinated or have an approved medical or religious accommodation.

Nearest Major Market: Atlanta