Sr. Technology Engineer

Date: Sep 14, 2023

Location: Atlanta, GA, US, 30308

Company: Norfolk Southern Corp.

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Job Description

Norfolk Southern Corporation is currently seeking Technology Engineer for a permanent position in the Enterprise Infrastructure Services group located in Atlanta, GA (Midtown).  The successful candidates must have extensive technical and system design experience and must demonstrate an affinity for seeking, evaluating, and embracing new technologies.  Candidates must be able to effectively communicate with other team members, managers, and customers both verbally and in writing. This position provides the opportunity to be involved in new system infrastructure design as well as small to medium enhancements to existing systems supporting critical corporate operations.  The candidate will participate in all phases of the systems development life cycle and will independently and collaboratively write and review system requirements, design specifications and support guides.  Other responsibilities include weekly on-call rotational support for mission-critical applications and problem troubleshooting and resolution.  



  • Provide all aspects of server and system administration (installation, provisioning, configuration, user account setup, support, and maintenance etc.)
  • Ensure continued resiliency, security, and scalability of current environment.
  • Partner with SCCM and security groups to timely upgrade, patch and mitigate vulnerability risks to guarantee business continuity of installed server base.
  • Maintain continued documentation of process flows, system diagrams, and knowledge base.
  • Troubleshoot, triage, and provide advanced support on supported systems.
  • Participate and ensure success in disaster recovery and business continuity exercises.
  • Continue maturing and enhancing portfolio of supported systems while establishing best practices and stellar stewardship including governance.
  • Endorse Sox compliance of system processes & user access by partnering with the audit group.
  • Design, develop, test, implement and support effective enterprise infrastructure platforms that meet business specific requirements.
  • Provide rotating weekly on-call 24x7 support.
  • Work closely with Enterprise Architecture, Audit and Security teams to understand, establish, and uphold NS IT standards and architectural integration patterns.


Required Skills:

  • Solid knowledge of server setup (physical, virtual, appliance etc.), administration, configuration, deployment, and maintenance.
  • Intimate familiarity with Windows server operating systems and virtualization. 
  • Demonstrated basic database administration, scripting, and process automation skills.
  • Direct experience in disaster recovery and/or business continuity exercises.
  • Hands-on experience with patching and vulnerability management to mitigate IT system risks.
  • Working knowledge of:
    • Networks (LAN, WAN etc.)
    • Storage (local, virtual, hyperconverged and shared network)
    • Security (firewall variances, tokens/proxy/port management etc.)
    • Load balancing
    • Optimizing server performance
  • Solid knowledge of logging, reporting, and monitoring tools (Splunk, OpsView etc.)
  • Demonstrated excellent documentation skills, team player, organizational, self-starter and communication skills coupled with quick ability to learn new technologies and systems.
  • Intimate experience with Agile development methodology 



  • Familiarity with Nice Recording Platform and RightFax
  • Familiarity with virtual desktops and workspaces (Citrix XenApp, Xendesktop)
  • Familiarity with Exchange and other related messaging systems
  • Familiarity with virtualization orchestration systems (VMWare, Nutanix)
  • Familiarity with F5 Big IQ for network VIPs and pool member lookups. 
  • 10+ years working with vendors and working through vendor support tickets.
  • 10+ years’ experience deploying enterprise scale applications and services.
  • 10+ years’ experience defining and managing system requirements through system development life cycle.



Bachelor’s Degree in Computer Science, MIS, or related field

Work Conditions

Environment: Remote in Atlanta, GA

Shift Work: No

On-Call: Yes

Weekend Work: Yes

Travel Required: 0 - 2 Days per Month,

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting


At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.


Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.


#LI-JK1 #LI-Remote


Nearest Major Market: Atlanta