Triple Crown Logistics Coordinator

Requisition 38023: T2 Triple Crown Logistics Coordinator 

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Working at Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.

As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Primary Purpose: This position is responsible for the successful execution of customer freight pickup and delivery and the daily oversight of drivers (owner-operators).  Job duties include problem identification, solution recognition, and system implementation to improve driver experience, maximize driver revenue and provide quality customer service. This position will assist drivers and team members to ensure that the team works together in a way that supports the mission of the organization and is in alignment with our core values and beliefs.

Position Summary: 

• Coordinate the flow of information related to shipment movement between owner/operators, drayage vendors, and terminal and rail operators within the network. 
• Coordinate notifications of any delayed train issues with affected plants.  Handle any design issues with the logistics provider on any new or changing routes. 
• Monitor and maintain revenue opportunities and needs to the terminal and regional fleets to ensure customer service commitments are met. 
• Monitor and manage equipment flow to ensure capacity is available.  Manage train capacity and control access to trailer equipment located within the terminal service area. 
• Work with brokers, customers, and carrier management groups to ensure TCS can meet the expectations of our customers and provide the service expected.

• Able to work independently, make decisions impacting customer and owner/operator business and operations.  Assist with overflow of work processes throughout the shift, as needed.

Job Related Experience:

• Minimum Level:  Experience in a daily transportation operation, dispatch

        /customer service or similar

Education:

• Required: High School Graduate
• Preferred Level: Associates or Bachelor’s Degree

Technical Skills:

• Must be proficient with computer technology and able to learn company–specific programs
• Must have some working knowledge of DOT rules & regulations

Skills & Abilities:

• Problem Solving
• Multi-Tasking-
• Communication Skills-and be able to talk to drivers and customers
• Interpersonal Skills
• Bilingual preferred

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.