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Operations Manager - Harrisburg, PA

Date: Jan 11, 2021

Location: Harrisburg, PA, US, 17110

Company: Norfolk Southern Corp.

Job Title

Operations Manager


Customer Operations



Pay Band

B4 - 11% bonus opportunity

Work Conditions

Environment: Office
Shift Work:  No
On-Call:  Yes
Weekend Work:  Yes


Job Description

Primary Purpose
- Provides insight to assist in making terminal recommendations
based on performance metrics, capacity analysis as well as asset and
contractor utilization
- Collaborates with all groups within the Customer Operations
department to provide high quality customer experience, support the
commercial and operating strategies, and gain competitive advantage
through technology-led proactive customer engagement, and efficient
terminal, equipment, and specialized services

Principal Duties
- Oversees all daily operations of terminals to include shift/daily
planning, property management, and safety & process audits
- Analyzes several terminal metrics, evaluates downstream affects,
and formulates a proactive prioritization strategy
- Engages with local stakeholders in order to execute exception
management strategy
- Influences terminal development decisions by making data driven
recommendations regarding capital projects and expenses
- Analyzes real-time data on crucial movements to inform impacted
partners across the network
- Effectively guides and negotiates with external business partners
(i.e. port point of contact, maintenance vendors, drayage partners) and
internal customers (i.e. field operations & police)
- Demonstrates broader view of customers base and manages
- Analyzes tactical capacity inventory management and makes
strategic recommendations
- Manages contractor relationship to ensure standards and goals are
- Coordinates operation activities to support marketing strategies
in all terminal markets
- Enforces safety & environmental adherence policies across the

Job Related Experience:
   Minimum Level:  2-3
   Preferred Level: 4-6

   Preferred Level:  Bachelor’s Degree (BS, MBA)

Technical Skills:
- MS Excel/Spreadsheets
- MS Outlook
- MS Powerpoint/Presentations
- MS Word/Word Processing

Skills and Abilities:
- Candor
- Creativity
- Collaboration
- Informed risk taking
- Communication
- Teamwork
- Decision making
- Problem solving/ analytical
- Leadership
- Self-motivation


Job Family

Manager of Others



Job Description

New Headquarters – Atlanta, GA


Norfolk Southern is in the process of constructing a vibrant & modern corporate HQ in Midtown Atlanta, GA. Our HQ is scheduled for completion in the summer of 2021. To check out a sneak peek, we’ve linked a playlist below.





Company Overview


Norfolk Southern Corporation (NYSE: NSC) is a Fortune 300 organization and one of the nation’s premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers.


We are a team of more than 20,000 employees working together to maintain our reputation as "The Thoroughbred of Transportation." As an industry leader, Norfolk Southern offers a competitive salary and an excellent benefits package.


At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.


Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation and, gender identity. Together, we power progress. More information can be found at NS-EEO



Don’t just work here, Thrive here.

Nearest Major Market: Philadelphia
Nearest Secondary Market: Harrisburg