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Dispatcher - TDIS

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Date: Jul 10, 2019

Location: Plymouth Meeting, PA, US, 19462

Company: Norfolk Southern Corp.

Company Overview

Norfolk Southern is one of the nation's premier transportation companies specializing in freight railroading. We operate approximately 21,000 route miles in 22 states and the District of Columbia, serve every major container port in the eastern United States, and provide efficient connections to other rail carriers. Norfolk Southern has the most extensive intermodal network in the East and is a major transporter of coal and industrial products.

We are a team of more than 28,000 employees working together to maintain our reputation as "The Thoroughbred of Transportation". As an industry leader, Norfolk Southern offers a competitive salary and an excellent benefits package.

Requisition ID : 12076 

Job Description


Position Summary:

This position is responsible for the coordination, movement, and delivery of freight for our customer base.  It also requires customer interaction and problem resolution.

Principal Duties:

  • The timely dispatch of drayman for retail shipments, US Mail shipments, Nor'Easter adn other products offered by TDIS and NS.
  • On-time pick up and delivery of loads.
  • Route and match loads in a cost-effective manner through extensive communication with other dispatchers in the department and the assignment of drayman.
  • Proactively identify potential failures and attempt to fix.  If the failure can't be avoided, advise the customer.
  • Notify customer of any accessorials including comchecks, stop off, lumper or any other charges.
  • Notify customer of any freight issues.
  • Verify and approve requests from drayman for accessorial charges.
  • Book loads from computerized transfer of data, faxed purchase orders, and telecom request.
  • Run and analyze various reports from internal and external computer systems

Skills and Abilities:

  • Strong understanding of geography
  • Analytical skills
  • Communication skills
  • Organizational skills
  • Ability to multi-task


Work Conditions

Environment: Office

Shift Work: Yes

On-call: No

Weekend Work: Yes

Travel Required: 0-2 days per month

Norfolk Southern is an equal opportunity employer including veterans and disabled.

Nearest Major Market: Philadelphia

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