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Triple Crown- Dispatcher

Date: Apr 13, 2021

Location: Plymouth Meeting, PA, US, 19462

Company: Norfolk Southern Corp.

Requisition 22985: Triple Crown- Dispatcher 

Posting Start Date: 3/15/2021

Posting End Date: 3/22/2021


Job Description

Position Summary:
This position is responsible for the coordination, movement, and delivery of freight for our customer base. It also requires customer interaction and problem resolution.

Principal Duties:

  • The timely dispatch of drayman for retail shipments, US Mail shipments, Nor'Easter services and otherproducts offered by TDIS and NS.
  • On-time pick up and delivery of loads.
  • Route and match loads in a cost-effective manner through extensive communication with other dispatchersin the department and the assignment of drayman.
  • Proactively identify potential failures and attempt to fix. If the failure can't be avoided, advise the customer.
  • Notify customer of any accessorials including comchecks, stop off, lumper or any other charges.
  • Notify customer of any freight issues.
  • Verify and approve requests from drayman for accessorial charges.
  • Book loads from computerized transfer of data, faxed purchase orders, and telecom request.
  • Run and analyze various reports from internal and external computer systems.

Skills and Abilities:

  • Strong understanding of geography
  • Analytical skills
  • Communication skills
  • Organizational skills
  • Ability to multi-task

Work Conditions

  • Environment: Office
  • Shift Work: Yes
  • On-call: No
  • Weekend Work: Yes

Schedule: Third Shift (2300 – 0700)

note: hours may slightly change depending on schedules

Company Overview


Norfolk Southern Corporation (NYSE: NSC) is a Fortune 300 organization and one of the nation’s premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers.


We are a team of more than 20,000 employees working together to maintain our reputation as "The Thoroughbred of Transportation." As an industry leader, Norfolk Southern offers a competitive salary and an excellent benefits package.


At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.


Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation and, gender identity. Together, we power progress. More information can be found at NS-EEO



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Nearest Major Market: Philadelphia