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Senior Product Owner- EAM

Date: Jan 18, 2023

Location: US

Company: Norfolk Southern Corp.

Requisition 33708:



Job Description

Sr Product Owner EAM Lift Equipment is the business owner of EAM Lift Equipment.  This role leads the software development of EAM Lift Equipment.  This position is responsible for the overall vision and delivery of all EAM components to support lift equipment maintenance.  This position requires in-depth knowledge of equipment maintenance practices and processes.

The Sr Product Owner drives requirements and features to be implemented in EAM.  The Sr Product Owner refines the features in the backlog for the next quarter and facilitates meetings with the team to enable the creation of user stories. The Sr Product Owner is also accountable for in-sprint delivery.  The role commits user stories to the next 2 sprints during Sprint Planning and facilitates sprint demos at the end of each sprint.  

The Sr Product Owner coordinates change impacts, process, and change delivery with the business owners for Change Management Plans for releases. The position is empowered with the ultimate Go/No Go release decision.

Principle Duties:

  • Documents purpose and benefit hypothesis for upcoming features in a charter 
  • Provides business needs
  • Conveys understanding business area domain knowledge, objectives, and goals in order to facilitate solution requirements
  • Assembles and analyzes data requirements, researches solutions, streamlines processes, and performs project work in support of business growth 
  • Defines features for the next quarter using the roadmap 
  • Refines features in the backlog for the next quarter 
  • Assigns business value in order to prioritize features based on data for the next quarter 
  • Accountable for quality of user stories with a review up to one week prior to Sprint Planning 
  • Commitment of user stories for the next 2 sprints in Sprint Planning 
  • Manages the work plan, sets timelines and milestones, and involves stakeholders to deliver on time. 
  • Escalate impediments to delivery schedule 
  • Facilitation of sprint demos at the end of each sprint

Principle Duties (continued):

  • Performs/coordinates user acceptance testing and quality assurance for new systems and technology, and enhancements and bug fixes 
  • Coordinate change impacts, process, and change delivery with the business owners for a Change Management Plan for that release 
  • Provide Go/No Go decision for that release 
  • Drive and monitor adoption
  • Responsible for hiring process including candidate screening, interviewing and hiring recommendations 
  • Responsible for employee development including performance monitoring and evaluation, coaching, training, and mentoring 

Long Description

Minimum Level: 3-5 years 
Preferred Level: 6+ years 

Preferred Level: Bachelor’s degree Information Technology, Computer Science, Engineering or related technical field. 

Technical Skills: 

  • 4+ years experience of equipment maintenance
  • Working knowledge of Agile methodology 
  • Experience in developing maintenance processes and procedures
  • Strong requirement facilitation skills and proven ability to write concisely and clearly for different audiences. 
  • Strong business analytical skills with the capability of identifying, analyzing, synthesizing product use data. 
  • Ability to effectively and efficiently connect with leadership, technical and non-technical audiences while employing a high degree of collaboration and influence. 

Skills and Abilities:

  • Communication
  • Leadership 
  • Critical Thinking 
  • Prioritization 
  • Collaboration 
  • Analytical 
  • Candor
  • Informed Risk-Taking 
  • Creativity 
  • Project Management 
  • Technical 

Work Conditions

Environment - Hybrid - Office/Remote

On call - Yes

Weekends - No (Unless on call)

Travel - 0-2 days

Company Overview

Norfolk Southern Corporation (NYSE: NSC) is a Fortune 300 organization and one of the nation’s premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers. Norfolk Southern is a major transporter of industrial products, including chemicals, agriculture, and metals and construction materials. In addition, the railroad operates the most extensive intermodal network in the East and is a principal carrier of coal, automobiles, and automotive parts.


At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.


Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.


Effective December 8, 2021, NS has paused its implementation of the COVID-19 vaccine mandate given the dynamic legal proceedings.  The ultimate outcome of the federal contractor vaccine mandate is yet to be determined. It is still possible that the mandate, as it applies to NS, could be upheld in court in the near future. If the mandate is upheld, NS employees will be required to be vaccinated or have an approved medical or religious accommodation.