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Casualty Claims Trainee

Date: Nov 19, 2020

Location: Various, US

Company: Norfolk Southern Corp.

Requisition 20189: Casualty Claims Trainee 


A Day in the Life of a Casualty Claims Trainee

The Casualty Claims Trainee is your first step to becoming a Claim Agent with Norfolk Southern. In our Casualty Claims department, no two days are the same. Our Claim Agents are responsible for investigating, evaluating and settling casualty matters brought against NS for incidents involving property damage, personal injury or death arising from company operations. Each field Claim Agent carries their individual claims through the entire case cycle by responding to the scene immediately after an accident occurs, conducting a full investigation, preserving evidence, writing reports, handling  all negotiations for fair and reasonable settlements, and assisting outside counsel at depositions and in trial, when necessary. Over a six to eight month training program, trainees will attend leadership training, shadow current Claim Agents, as well as travel the Norfolk Southern network to gain exposure to different types of claims.


What makes a successful Casualty Claims Trainee?

  • A motivated self-starter committed to learning the ins and outs of railroad operations and the industry regulations
  • Strong communications skills, both verbal and written
  • Solid interpersonal skills to lead various interactions with operations officers, lawyers, law enforcement personnel, and others involved in the claims handling process
  • Ability to manage time, plan and prioritize work demands effectively
  • Positive and professional attitude on a daily basis
  • Being able to relocate if necessary



Candidate must have a bachelor’s degree and a strong interest in pursuing this type of work. All majors considered for this position.


Preferred Experience

  • 0-3 Years of Work Experience
  • Familiarity with Microsoft Office, Excel and Word
  • Relevant investigative roles preferred, but not required



Trainees start at a competitive salary of $55,000, upon completion of the program Claim Agents will receive a salary increase to $60,000. This is a non-agreement position, employees will be eligible for the company bonus program, as well as, the merit increase opportunity.

Work Conditions

Work Environment: Trainees and Claim Agents work in office and field settings:

  • Office Environment: Indoor, Monday – Friday 8AM-5PM
  • Field Operations: Outdoor, on call 24/7

Travel Required:   Yes – local travel, reliable transportation required.

Company Overview

Norfolk Southern Corporation (NYSE: NSC) is one of the nation’s premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers. Norfolk Southern operates the most extensive intermodal network in the East and is a major transporter of coal, automotive, and industrial products.

We are a team of more than 25,000 employees working together to maintain our reputation as "The Thoroughbred of Transportation". As an industry leader, Norfolk Southern offers a competitive salary and an excellent benefits package.

Norfolk Southern is an equal opportunity employer including veterans and disabled.